Refund policy
📦 Returns
Due to the intimate nature of our products, we do not accept returns on used or opened items for hygiene and safety reasons.
However, you may request a return if:
- The item is unused, unopened, and in its original packaging
- The return request is made within 7 days of delivery
To initiate a return, please contact our support team with your order details.
❌ Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Items without original packaging
- Personal and hygiene-sensitive products
🔁 Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged
- Defective
- Incorrect
Please contact us within 48 hours of delivery with clear photos or videos as proof.
We will offer:
- A replacement, or
- A full refund, depending on the situation
💰 Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to your original payment method
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
🔒 Discreet & Safe Handling
All returned items must be securely packaged. We maintain strict hygiene and privacy standards for all products.
⚖️ Consumer Rights
This policy is aligned with general principles of the South African Consumer Protection Act (CPA). Customers are entitled to receive goods that are of good quality, in working condition, and as described.